How to Order from New Fires & Fireplaces

How Can I Place An Order?

You can place orders over the internet, by fax, by post or phone.

Orders can be placed by telephone between the hours of 9:30 till 5pm Monday To Saturday excluding bank holidays.

Can I View The Fire Or Fireplace Prior To Ordering?

We have two showrooms in Darlington, County Durham and Thirsk, North Yorkshire. We would be a happy to arrange for a product to be displayed for your approval. Please note this must be arranged prior to your visit to avoid any disappointment.

What Is The Process For Ordering?

Take time and browse our online catalogue and when you find the fire or fireplace of your choice simply click on Add (items can be removed later if you wish). Once you have finished shopping click on the Checkout Button to move to the order page

Enter your details and credit card information and send them to us via our secure server. You can also print the order form and send it to us by fax or post or telephone us on 01325 382771 to place the order over the phone. You will be contacted within 2 working days to confirm the order and be advised of an anticipated delivery date.

How Do I Pay For Goods?

We accept all major credit and debit cards via our secure server and can accept cheques with orders via the post. We also have a six month finance option available through Clydesdale Bank.

Do Your Prices Include VAT?

All our prices include VAT.